Futures Recruitments are currently working alongside our client who are seeking a Business Support Assistant to work in their offices based in the heart of Colchester. This is a full time, temporary 3-month assignment, and will be office based.
The Business Support Assistant is an administration and customer service professional who works as part of a business support team to deliver effective, routine administration and customer service activities as directed. Providing support such as word processing, data entry, updating databases, meeting support, minute taking, meet and greet, directing customer queries, inbox processing, petty cash payments etc.
Having a curious mindset and a willingness to learn new things will help with this role.
As Business Support Officer you will:
- Provide high quality, efficient and effective administration, and reception services to internal and external customers within agreed timescales and SLAs and in line with customer service standards.
- Acting as a professional representative of the Business Support service at a local level, dealing with customers face to face and via telephone.
- Maintaining confidential records according to company policy.
- Providing support to the team or service with the organisation of events, conferences, and workshops to ensure high quality events.
- Providing support across the team or service in dealing with correspondence, providing meeting support in terms of minute taking, documentation and finance support in all aspects of documentation processing, in a timely, consistent, and professional manner.
To be successful as Business Support assistant you will be:
- Educated to RQF Level 2 (GCSE) including maths and English or an equivalent vocational qualification or equivalent demonstrable experience.
- Demonstrable experience and competence of MS Office applications and practical applications.
- Ability to use computerised systems with a high level of speed and accuracy.
- Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.
- Previous experience of managing electronic or hard copy filing systems.
- Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
This is a great opportunity to gain some valuable experience of working within the local authority. If you feel you have what it takes to be the next Business Support Assistant, please apply or contact Natascha to discuss further.