Call Handler - Hampshire

Ref: 278 Date Posted: Thursday 16 Jun 2022
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Futures Recruitment are actively searching for a Call Handler to provide front line response to families ,schools, transport operators ,school escorts and the general public with regards to various Home to School transport enquiries.

Accountabilities :

  • Responsible for advising and directing a range of incoming calls, including dealing with complex queries requiring specialist knowledge as they arise.
  • Aim to provide first time call resolution where appropriate and a customer experience which enhances the reputation of the Home to School Transport service.
  • To operate database systems and run reports as required.
  • Responsible for deciding when to escalate calls to professional staff.
  • To operate, view, maintain and/or update client and contact systems ensuring all details are clearly recorded accurately to enable suitable service provision.
  • To undertake training as required and to provide training to other team members so that knowledge and skills are shared.

Person Specification:

  • Educated to GCSE level (A-C) or equivalent in English & Maths
  • Proven strong organisational skills, ability to work calmly under pressure.
  • Able to demonstrate an ability to communicate clearly, firmly and sensitively both written and orally .
  • Have good team working skills and the ability to relate to others pleasantly, promote a positive working culture, offer and receive advice from colleagues and keep calm and polite when working under pressure.
  • Competent in use of IT databases and computer literate
  • Knowledge of Children’s Services (desirable)

Vetting Requirements:

The applicant for this role will be subject to a fully enhanced check for the disclosure and barring service.

If you are interested in the position apply now or contact Liliana .