Overview

A multi-award-winning lifestyle family business with 20 stores across the South East, specialising in beautiful, inspiring gifts, cards and books for friends, family and the home.

We are looking for an outstanding Store Manager to join the team in Newbury. The ideal candidate will have a genuine passion for quality products and a natural warmth that inspires both customers and colleagues.

About You

The most important aspect of this role is the ability to confidently create and lead a happy, engaged and motivated team.

As a Store Manager, you will ideally have:
• At least two years of store management experience
• An excellent work ethic and positive attitude
• Strong leadership and team management skills
• The ability to create a welcoming environment for customers
• Experience ensuring the smooth day-to-day running of a store

Key Responsibilities

• Maintain outstanding customer service standards
• Take responsibility for achieving financial targets and KPIs without pressure selling
• Follow company policies and procedures
• Complete rotas and administrative tasks in a timely manner
• Maintain excellent product presentation and product knowledge
• Ensure the store and staff areas remain clean and tidy at all times
• Attend and participate in management training sessions
• Carry out Health & Safety checks and ensure compliance
• Follow all security procedures as a keyholder
• Lead by example with professionalism and kindness

Rewards & Benefits

• Competitive salary from £30,000+ depending on experience
• Every other weekend off
• Healthcare cover after successful completion of probation
• Free parking after successful completion of probation
• Additional paid day off if your birthday falls on a working day
• 30% staff discount
• 30 days annual leave, increasing annually with service up to 35 days

Hours of Employment

• Business hours: 9:00am – 6:00pm
• Hours are subject to change in line with business needs

As part of a management role, additional hours beyond regular contracted hours may occasionally be required to support the business.

Please note:
• No holidays are permitted during November and December due to peak trading periods
• A maximum of one week’s holiday is permitted in September

Job Title

Marketing & Sales Support Coordinator

Department

Marketing

Reports To

Marketing Manager / Commercial Director

Salary circa £35K 

Days Monday - Friday 

Role Overview

We are seeking a creative and organised Marketing & Sales Support Coordinator to support the delivery of marketing activities across digital, print, events, and brand communications. The role will involve working closely with internal teams, external agencies, and global marketing colleagues to ensure consistent brand messaging and effective marketing execution.

In addition to marketing responsibilities, the successful candidate will provide occasional sales administration support during holiday cover periods, including processing customer orders within the ERP system.

This is an ideal role for someone with a blend of creative marketing skills, strong organisational ability, and confidence managing multiple projects simultaneously.

Key Responsibilities

Marketing & Content

• Design and update datasheets, brochures, and other marketing collateral
• Create engaging graphics, visuals, and digital assets for campaigns and communications
• Develop and manage content for websites, social media, and marketing campaigns
• Support and maintain consistent brand messaging across all channels
• Manage and schedule LinkedIn posts and social media activity
• Assist with wider content creation initiatives including case studies, product launches, and promotional materials

Digital & Agency Coordination

• Work closely with web designers and external agencies on website updates and digital projects
• Coordinate marketing activities with global marketing teams to ensure alignment and consistency
• Monitor marketing projects and ensure deadlines are met

Events & Exhibitions

• Coordinate exhibitions, trade shows, and marketing events
• Organise promotional materials, logistics, and event communications
• Support pre-event and post-event marketing activities

Sales Support (Holiday Cover)

• Provide occasional cover for sales support functions during holidays or absence
• Process customer orders using the ERP system
• Assist with administrative and coordination tasks to support the sales team

Skills & Experience Required

Essential

• Previous experience in a marketing or marketing coordination role
• Strong graphic design and content creation skills
• Experience using design software such as Adobe Creative Suite or Canva
• Experience managing social media platforms, particularly LinkedIn
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple tasks
• Ability to work collaboratively with internal teams and external partners
• Good attention to detail

Desirable

• Experience coordinating exhibitions or events
• Experience working with web designers or digital agencies
• Familiarity with ERP or CRM systems
• Experience working within a B2B or manufacturing/technical environment
• Understanding of brand development and messaging

Personal Attributes

• Creative and proactive approach
• Self-motivated and adaptable
• Strong team player
• Comfortable working in a fast-paced environment
• Professional and confident communicator