Futures Recruitment is seeking Customer Service Agents to join our client's team who are based in Edinburgh. We require the successful candidate to work in a busy team dealing mainly with pension management and responsible for delivering a high level of customer service to scheme members.
This role is a remote UK-wide position.
What can you expect?
As part of your day-to-day responsibilities, you will be communicating with customers through a combination of inbound/outbound phone calls and through email channels; ensuring all aspects of a customer's pension inquiry are resolved.
What you will be rewarded with?
- We offer competitive salaries and comprehensive benefits.
- We also support programs including health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups, and volunteer opportunities.
We will rely on you to:
- Exceeding customer expectations by delivering timely, accurate service in a professional manner.
- Deliver efficient work practices by understanding and utilising the client's software and process.
- Work as part of a team to contribute to a culture of a “great place to work”.
- Work within the company procedures to maintain a high level of trust
- Meet or exceed all performance metrics as defined in your personal performance management plan
What you need to have:
- Excellent customer service skills
- Ability to understand customer needs and provide the correct solution
- High level of interpersonal skills and an ability to communicate across the internal and external customer group
- Skilled in listening and responding to a customer’s needs verbally and through the written word
- Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
Apply Today - Interviews are available from early next week.
Job Types: Full-time, Contract
Salary: £11.00 per hour